Privacy Policy

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BTZD

Last updated: 7.02.2026

Introduction

BTZD (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. As we are not currently required to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth), we nonetheless aim to manage personal information in a manner consistent with good privacy practice. 

This applies to all personal information collected through our website, online store, DYO (Design Your Own) feature and related services.  

What is Personal Information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not. 

Personal Information We Collect

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Billing and shipping addresses
• Payment information (processed securely via third party payment providers); we do not store full card details
• Order history and transaction details
• Account login credentials, if applicable
• IP address, browser type, and device information
• Any information you provide voluntarily (e.g. customer support enquiries)
• Any information voluntarily provided through the DYO tool

Note: information entered into the DYO (Design Your Own) feature is used only for visualisation purposes and will not be considered an order until the standard order process has been completed

How We Collect Personal Information

We collect personal information when you:

• Create an account on our website (if applicable)
• Place an order or make a purchase online
• Subscribe to marketing communications
• Contact us via email, forms, or customer support
• Participate in promotions, surveys, or reviews
• Browse our website (via cookies and analytics tools) 

Purpose of Collection

We collect personal information for purposes including:

• Processing and fulfilling orders after order acceptance
• Managing customer accounts
• Providing customer support
• Communicating about orders, products, or services
• Marketing and promotional communications (where consent is given or permitted by law)
• Improving the website, products, and customer experience
• Complying with legal and regulatory obligations
• Preventing fraud and ensuring website security
• We will not use personal information for purposes other than those listed above unless permitted or required by law

Disclosure of Personal Information

We may disclose personal information only as necessary to fulfill customer orders, or as required, or permitted by law. This may include disclosure to;

• Payment processors and financial institutions
• Shipping and logistics providers to deliver your orders
• IT service providers, hosting services, and analytics providers, to operate and maintain the website
• Marketing platforms, where you have provided your consent
• Professional advisers (lawyers, accountants) to obtain advice or services
• Government authorities where required by law
• We take reasonable steps to ensure third parties handle personal information in accordance with Australian privacy laws

We do not disclose personal information for purposes unrelated to fulfilling customer orders or legal obligations  

Overseas Disclosure

Some third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients comply with privacy standards substantially similar to the Australian Privacy Principles, or as otherwise permitted under the Privacy Act 

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure servers and encryption
• Restricted access to personal information
• Secure payment gateways
• Regular system monitoring and updates

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it

Cookies and Analytics

We use cookies and similar technologies to:

• Operate and improve our website
• Analyse traffic and usage patterns
• Personalise content and marketing 

You can control or disable cookies through your browser settings; however, some website functionality may be affected  

Direct Marketing

We may use your personal information to send marketing communications where permitted by law. You can opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in emails, or contacting us using the details below  

Access and Correction

You may request access to the personal information we hold about you, or request correction of inaccurate, outdated or incomplete information. Requests can be made using the contact details below. We may require identity verification before processing requests

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date

Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:

BTZD
Email: info@btzd.com.au